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	<title>Comments on: CSRs are an important customer-company touchpoint</title>
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	<link>http://techprgems.com/2007/01/csrs-are-an-important-customer-company-touchpoint/</link>
	<description>Conversations about PR, social media, technology and marketing -- with a special focus on the social media community in Greater Boston</description>
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		<title>By: Adam Zand</title>
		<link>http://techprgems.com/2007/01/csrs-are-an-important-customer-company-touchpoint/comment-page-1/#comment-581</link>
		<dc:creator>Adam Zand</dc:creator>
		<pubDate>Sat, 20 Jan 2007 21:11:00 +0000</pubDate>
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		<description>I was thinking you were about to put &lt;a HREF=&quot;http://www.buzzmachine.com/?tag=dell&quot; REL=&quot;nofollow&quot;&gt;Jeff Jarvis&lt;/a&gt; out of business, but he agrees with you about the changes made at Dell.&lt;br/&gt;&lt;br/&gt;I give them credit for putting up with thoughtbrigade&#039;s crap and still giving great service.</description>
		<content:encoded><![CDATA[<p>I was thinking you were about to put <a HREF="http://www.buzzmachine.com/?tag=dell" REL="nofollow">Jeff Jarvis</a> out of business, but he agrees with you about the changes made at Dell.</p>
<p>I give them credit for putting up with thoughtbrigade&#8217;s crap and still giving great service.</p>
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		<title>By: thoughtbrigade</title>
		<link>http://techprgems.com/2007/01/csrs-are-an-important-customer-company-touchpoint/comment-page-1/#comment-578</link>
		<dc:creator>thoughtbrigade</dc:creator>
		<pubDate>Fri, 19 Jan 2007 17:01:00 +0000</pubDate>
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		<description>Todd--I meant no harm.  I&#039;m sure the Karma of the universe factors in jocular satire.  You should, too!</description>
		<content:encoded><![CDATA[<p>Todd&#8211;I meant no harm.  I&#8217;m sure the Karma of the universe factors in jocular satire.  You should, too!</p>
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		<title>By: Todd</title>
		<link>http://techprgems.com/2007/01/csrs-are-an-important-customer-company-touchpoint/comment-page-1/#comment-576</link>
		<dc:creator>Todd</dc:creator>
		<pubDate>Fri, 19 Jan 2007 16:28:00 +0000</pubDate>
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		<description>There &lt;i&gt;are&lt;/i&gt; Mary&#039;s in India--they&#039;d be Christian Indians. I know one.&lt;br/&gt;&lt;br/&gt;And &quot;are you married?&quot; That&#039;s kind of a creepy question, no? &lt;br/&gt;&lt;br/&gt;Thanks for blowing all the good cross-cultural karma we built up in the previous post, thoughtbrigade.</description>
		<content:encoded><![CDATA[<p>There <i>are</i> Mary&#8217;s in India&#8211;they&#8217;d be Christian Indians. I know one.</p>
<p>And &#8220;are you married?&#8221; That&#8217;s kind of a creepy question, no? </p>
<p>Thanks for blowing all the good cross-cultural karma we built up in the previous post, thoughtbrigade.</p>
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