The PR Rolodex Myth
March 31st, 2008 by Doug
One thing that has bugged me for years is what I call the “PR Rolodex Myth.” This myth posits that a PR person or agency’s relationships with reporters– their Rolodex– means that they automatically get better coverage for their clients.
Why bother about the Myth? While I do not come across this a lot, I get the impression that some companies are swayed by the Rolodex Myth to choose agencies based on the relationships they brag about. Setting aside for a moment the fact that some agencies may lie about, and most certainly exaggerate, their Rolodex, it still troubles me that this impression may be correct.
So why a Myth? Here are a few of my thoughts:
- The Rolodex gets your phone call answered and your email read. That’s it: When I first made the move to PR a former radio colleague, Rex Crum, was the tech reporter at the Boston Business Journal. We shared messages, congratulated each other on our new jobs, and I pitched him on a new client– then silence. I was just getting my feet wet and my pitch was probably pretty clumsy, but it wasn’t until the client actually had some news that he actually called me back to do a profile on the client. In the end, I got the placement but it had very little to do with our relationship.
- Bad pitches will crumble your relationship quickly: If you think I am going to give an example here, keep thinking. However, even now at a time when I feel I have some of those “Rolodex” relationships, the majority of my time is spent pitching reporters, editors and bloggers that I barely know or don’t know at all. I use a relevant story, well told, crafted in a way to get attention. It’s all about the Good Pitch (horn-toot alert). This is also why we have a Bad Pitch Blog along with constant tales of reporters grumbling about clueless PR people. This has nothing to do with who you know.
- Still, there’s nothing wrong with relationships: If you do have those relationships, use them in they they can help: bounce ideas off the journalists and bloggers you know, get an idea of their editorial planning calendars first-hand, and maybe get the occasional inside scoop. Maybe there is a chance for favoritism in coverage, but never to the extent that a company ought to hire an agency based on its “Rolodex.”
Category: Media Relations, PR, Tips & Tricks | 7 Comments »














