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	<title>Comments on: How to Turn a Slow Down into a Recession</title>
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		<title>By: Paul Hughes</title>
		<link>http://techprgems.com/2008/11/how-to-turn-a-slow-down-into-a-recession/comment-page-1/#comment-1149</link>
		<dc:creator>Paul Hughes</dc:creator>
		<pubDate>Wed, 19 Nov 2008 16:26:56 +0000</pubDate>
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		<description>Hi Mike - I agree. In today&#039;s communication mix, balancing traditional with social media outreach is key. Thanks!</description>
		<content:encoded><![CDATA[<p>Hi Mike &#8211; I agree. In today&#8217;s communication mix, balancing traditional with social media outreach is key. Thanks!</p>
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		<title>By: Mike Driehorst</title>
		<link>http://techprgems.com/2008/11/how-to-turn-a-slow-down-into-a-recession/comment-page-1/#comment-1148</link>
		<dc:creator>Mike Driehorst</dc:creator>
		<pubDate>Wed, 19 Nov 2008 14:45:28 +0000</pubDate>
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		<description>Great point -- and I would add that companies need to keep communicating &quot;with&quot; customers, not just &quot;to&quot; them. 

They don&#039;t have to be heavy into social media to do so. Just ensure their frontline associates, customer service, etc., listen to and help customers, and even bend a company policy or two for the right situation.
-Mike</description>
		<content:encoded><![CDATA[<p>Great point &#8212; and I would add that companies need to keep communicating &#8220;with&#8221; customers, not just &#8220;to&#8221; them. </p>
<p>They don&#8217;t have to be heavy into social media to do so. Just ensure their frontline associates, customer service, etc., listen to and help customers, and even bend a company policy or two for the right situation.<br />
-Mike</p>
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