In this episode of PRobecast, Justin Martell and Amanda King join me in talking about Facebook’s latest plan to release Timeline to brands, why QR codes haven’t taken off, and AT&T’s latest fee increase.

Facebook to release Timeline for brands – Although the majority of Facebook users don’t approve of Timeline, Facebook will be rolling it out to brands, or fan pages. At the time of the announcement, the company said it would wait to roll out the new feature for brands. David Fischer, VP of Marketing and Business Partnerships, said Timeline for brands would be consistent with the Timeline look, but not an exact copy, of users’ timelines. Numerous polls have reported that most people don’t like the “new Facebook”, but it seems Facebook doesn’t care. What are your thoughts? Should they keep Timeline for brands only?

Why QR Codes won’t last – QR codes seemed to present an accessible and uniform way for people with smart devices to interact with advertising, marketing and media. Those little squares of code seemed to open a world of opportunity and potential. But after using them for a length of time, the perspective shifted a bit. And in many instances, the rewards (received as a result of scanning the code) did not measure up to the effort of the transaction itself. Consider a recent study by comScore, which states that only 14 million American mobile device users have have interacted with a QR code. In essence, less than 5% of the American public has scanned a QR code. So where’s the disconnect? Inadequate technology, lack of education and a perceived dearth of value from QR codes are just three of the reasons mobile barcodes are not clicking with Americans. But it goes deeper than that. Humans are visual animals. We have visceral reactions to images that a QR code can never evoke; what we see is directly linked to our moods, our purchasing habits and our behaviors. It makes sense, then, that a more visual alternative to QR codes would not only be preferable to consumers, but would most likely stimulate more positive responses to their presence. What mobile purchasing technologies do you use, and which do you see as the “clunkiest”, or the ones that won’t last?

AT&T doubles upgrade fees for existing customers – When you get a new phone under an AT&T contract, you pay a one-time $18 upgrade fee, which is allegedly what it costs the company to upgrade your new phone. They’ve raised it to $36, and without a clear explanation, the increased fee will look to consumers like just another way for the company to make money. Last month AT&T reported selling a record number of iPhones during the fourth quarter of 2011, which helped increase revenues to $32.5 billion from $31.4 billion a year ago. However, it posted a $6.7 billion loss, largely stemming from its breakup fee after a collapsed merger with T-Mobile USA.

We didn’t choose a PR Power Ranker this week, because we felt none of them deserved our approval! In reality, we couldn’t agree on which company deserved it.

Who do you think should have won? Or do you agree that none of them were worthy?

Erik Sass asks that very question in Mediapost’s Social Graf blog. It was refreshing to read his post because rather than placing blame or expressing disbelief that such a PR disaster could occur, he gets right to the point of now that the damage is done, how can Susan G. Komen for the Cure recover? I also like how Sass keeps a clear eye on what everyone wants regardless of political affiliation, which is to stop breast cancer from killing people. Although this PR firestorm has brought some questionable fundraising practices to light, it’s undeniable that Komen has made a significant impact in the fight against breast cancer. I’ve seen a lot of Tweets, Facebook updates and blog posts stating that Komen has irretrievably damaged its brand by alienating both anti-abortion activists and Planned Parenthood supporters. Initially, I agreed with these sentiments, but now I think there’s almost always a chance for a brand to recover, and in the case of Komen, I’d like to see that happen as soon as possible so they can get back to what they do best.

Look at Toyota, for instance. They were in a publicity nightmare due to “unintended acceleration” resulting in deaths and injury, although what caused those incidents has yet to be determined. The company has taken a long term approach, using multiple marketing channels to communicate their commitment to solving the problem and to tell stories of loyal customers who are sticking with them. Komen should do the same. Refocus on their population. Tell true stories of Komen making a difference in people’s lives. Get that story out via mass media and social media channels. Repair the disconnect that seems to have occurred between Komen’s executive management and the grass roots supporters who are the lifeblood of the organization.

There are many people that Komen will never get back. Thankfully, other organizations in the fight against breast cancer can benefit from their contributions. But that doesn’t mean Komen can’t recover some of the people they’ve lost while still growing their organization through the countless number of people who unfortunately have been and will be impacted by breast cancer. As long as Komen stays on message with their core audience, there’s nothing to stop them from getting back on track and even going beyond what they’ve achieved already.

What do you think Susan G. Komen should do to repair the damaged brand?

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Technorati Tags: Detroit Free Press, Komen, Mediapost, PR, Susan G. Komen for the Cure

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In this episode of PRobecast, Renatta Siewert and Caitlin Smith join me in discussing Milwaukee Health Department’s new co-sleeping ad campaign, O.co reverting back to Overstock.com and Justin Bieber’s paternity suit being dropped.

Milwaukee’s Co-Sleeping Ad Controversy – The city of Milwaukee’s Health Department is under scrutiny after its recent ad campaign warning parents about the dangers of co-sleeping. Their advertisement shows a baby sleeping next to a knife – not the normal picture you get in your head when thinking about an infant dozing off. The Commissioner of Health says that while the image is shocking, what is more shocking is the fact that 30 developed and underdeveloped countries have better infant death rates than the city. However, some parents are outraged and think that co-parenting is a good bonding ritual between mothers and their child. Is Milwaukee in a PR-mess that it can handle? How should the city move forward?

Overstock Backs Off O.co Name Change – About six months ago, Overstock.com started branding it O.co – in online ad, tv ads and during sporting events. They’re reverting their branding and bringing back their Overstock.com messaging because a “good portion” of those watching to o.co ads, started going to o.com. Obviously, that is a problem. Some experts are saying that by going back to Overstock.com branding, for the time being, is going to cost a lot of brand confusion with their customers. What do you think?

Justin Bieber’s Baby Drama– Looks like Justin Bieber might not have as much baby mamma drama going on as he has had in recent weeks. Mariah Yeater, the 20-yr old that accused Biebs of fathering her 4 month year old child, has quietly dropped her lawsuit. According to Yeater’s lawyer, his client was receiving death threats and decided to pursue privately. How do you think Bieber’s PR camp handled the allegations? Is this girl just looking for 15 minutes of fame?

Now it’s time for the PRobecast PR Power Ranking – which is when we go around the room and pick the story that we think ranks the highest PR-wise – meaning any aspects of PR could be the reasoning behind the pick. Is it the story itself, good data that was used, what’s getting the most pickup, was it a good PR move the company made, etc.

This week’s winner was Overstock. Too often brands have messaging that doesn’t work, and instead of addressing the problem – the messaging is never altered. While Overstock is still keeping O.co, they are addressing the problem by bringing back the more well-known Overstock.com URL. It’s a win-win for them. People know it and now consumers can get to their site.

Who do you think should have won?

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Technorati Tags: Justin Bieber's baby, milwaukee's co-sleeping campaign, o.co, Overstock.com

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