Unlike (too) many of my posts, this will be mostly about PR – the PR nightmare resulting from the presidential candidates’ lack of transparency and foresight, and near-terminal indecision, with special attention to Mitt Romney’s PR fumbles.

The quick lesson: if you’re in a public role, either as a business leader or a politician, plan for the worst. PR people can help you: we’re natural-born catastrophizers. We see downside everywhere; it’s part of the job description. First we think of something positive about a client’s products, services and value proposition and then we turn around and attack those assumptions from all angles. It’s the only way to prepare for the tough questions inevitable from the press and, at some point, consumers.

Apparently Mitt Romney thought he was immune from catastrophe. Either that or his PR counsel didn’t worry enough about worst-case scenarios, especially with regard to timing of disclosure of details of his taxes, financial status and the disposition of his investments. Perhaps he was holding the story for the fall when the Democrats would certainly raise a challenge, and his PR counsel went along with it (which seems inexplicable). Whatever. The strategy failed. His own side attacked, making things much easier for the incumbent and making the GOP look like a pack of clowns.

As a mostly-private person I am on Romney’s side. I wouldn’t disclose that information. But he chose a public life, and with the choice comes a diminution of personal rights, especially the right to privacy. (That’s a whole separate subject with Google’s Monday announcement.)

It doesn’t matter that Gingrich soaked Freddie Mac for millions as an ‘historian’ or that John Kerry hides behind Teresa Heinz Kerry and tried to fool people and dodge taxes by berthing his (New Zealand built, for shame) boat in Newport, R.I. It doesn’t matter that the Kennedys built their fortune rum-running, or the Bushes through banking and oil. It doesn’t matter that Bill Clinton is cleaning up, post House impeachment and general running around, giving speeches. What matters is Romney was caught flat-footed, and it’s critical for a politician to be on the front foot, anticipating everything.

PR, properly strategized and executed, keeps you on the front foot. It helps you prepare for questions you don’t want to answer. It makes you consider a position from many points of view. No one is immune from catastrophe. Plan accordingly.

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Our media love scaring us. Whatever the issue, even when the government, allied advocacy groups, and media, are correct about the problem and solution, they can’t help but send a message in such a way that terrifies the general populace into thinking if they don’t do what the “experts” think is best, they will die a slow and painful death.

The newest controversy is about anti-obesity ads targeting children. NPR focuses in on Georgia, a state with the second-highest obesity rate in the nation, where close to 1 million children reportedly obese. The ads show obese children ‘scared’ of what’s happening to them and why they’re fat. Those children are accompanied by graphic images of other fat children or horrible diseases one gets from obesity, such as hypertension. Children’s Healthcare of Atlanta, which is spending $25 million on a five-year campaign to fight obesity, justified the scary tone it’s setting:

“It has to be harsh. If it’s not, nobody’s going to listen,” says Linda Matzigkeit, vice president of Children’s Healthcare of Atlanta, the pediatric hospital running the campaign.

Rodney Lyn of Georgia State University’s Institute of Public Health disagrees with the tone of the campaign, saying,

“This campaign is more negative than positive…We know that stigmatization leads to lower self-esteem, potential depression. We know that kids will engage in physical activity less because they feel like they’re going to be embarrassed.”

Both of the individuals are correct. People are naturally lazy, and if they aren’t scared, they won’t do something because they ‘don’t have the time’ (read: interest) in taking care of their health. The result? Millions spent on healthcare that could be saved if they weren’t so fat. That said, Lyn is correct that the campaign is a scare tactic designed to make kids and parents feel if they don’t immediately take action, they will suffer drastically. The fear-mongering is not necessary to inform the public about the dangers of obesity: too much scaring could lead either to more psychological problems, or more visits to the Emergency Room that increase wait time and over exhaust doctors, when those problems could have been solved at home instead.

I personally side with Matzigkeit (names NOT to be tested on the spelling), and say there are times fear-mongering is a good thing. Having just returned from Israel, I can contrast the foods eaten and portion sizes (smaller, more fruits and veggies, more natural) there to America (processed, hormone-injected, larger, more salt) and I felt like I ate much healthier there than I do here. Given the difficulty then of getting people into good eating habits (myself included) is no doubt difficult, but scaring them to take actions that ultimately lower healthcare costs might work.

What do you think? Is it justified for government and advocacy groups to scare people into doing something if it makes a positive difference? Or should they try to educate people rationally and make them see why eating healthier is better, all without fear-mongering?

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Technorati Tags: Advocacy group, Atlanta, Children's Healthcare of Atlanta, Georgia, NPR, Obesity, Public health, United States

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This post isn’t going to be about PR for the most part, so if that’s your interest, you can stop reading.

OK, not so fast.

What’s got me going today is the topic of jobs. Mitt Romney’s tenure at Bain, and the accusations flying around about his role in destroying (and creating) jobs with the blunt instrument of private capital, is everywhere in the news. Data-driven analyses of job trends are much harder to find than criticism of Romney, although this piece by Holman Jenkins in the Wall Street Journal is on point.

Anyone who’s been in the work world for more than a year knows what it is to fear his or her job is at risk. In a way we’re the lucky ones – we have jobs – but to be a private-sector employee is to live with uncertainty, to constantly worry if skills are up to date, your employer is financially viable, good recommendations are available, your personal network is bigger than you and your spouse/partner, gray hairs don’t show and so on. Being in a job today, in short, is no guarantee of having a job tomorrow.

Norma Clarke, a very wise woman who was VP of HR at the Open Software Foundation, once told me no one had the right to deny another person the basic dignity of a job.

Of course the comment above is out of context – we were having a discussion about a staffing problem – but her comment stuck with me, even if I don’t completely agree. I’ve been a manager, an employee and self-employed. I’ve worked for crazy people, lazy people, brilliant people and clueless people. I’ve worked with superb writers, designers and craftspeople, idiots-savant who were brilliant at certain things, entrepreneurs who were terrifying in their single-mindedness and manipulators whose malicious and selfish impulses nearly destroyed the workplace. Most of the people I’ve worked with and for have been decent, hardworking, intelligent and reasonable. But all of us – employers and employees alike – have always been at the mercy of the markets, the government and the inexorable march of technology. There is no guarantee of a job. There never has been.

Economists (Schumpeter is credited with coining the term) like to call one of the forces most affecting the average employee ‘creative destruction’. As Holman Jenkins points out in the WSJ today, it’s a continual process. What he doesn’t get to is what each of us can do to guard against becoming its victim.

In my fairly limited experience the only way to protect oneself from creative destruction is to keep moving. Constantly learn, retrain and expand your skills at every opportunity. Push for on-the-job training; read widely, take classes and go to networking events. Live as though every day is your first day on the job, and possibly your last day. Be prepared.

Back to where I don’t completely agree with Norma: carry your dignity within. We are not all, it turns out, afforded the dignity of a job or continuous employment. So don’t count on work to make you a whole person. Live with dignity and curiosity, and the job will come.

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Technorati Tags: creativity, economy, jobs, Romney

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