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Scaring the masses for effect: does the end justify the means?

January 24th, 2012 by sfriedman

Our media love scaring us. Whatever the issue, even when the government, allied advocacy groups, and media, are correct about the problem and solution, they can’t help but send a message in such a way that terrifies the general populace into thinking if they don’t do what the “experts” think is best, they will die a slow and painful death.

The newest controversy is about anti-obesity ads targeting children. NPR focuses in on Georgia, a state with the second-highest obesity rate in the nation, where close to 1 million children reportedly obese. The ads show obese children ‘scared’ of what’s happening to them and why they’re fat. Those children are accompanied by graphic images of other fat children or horrible diseases one gets from obesity, such as hypertension. Children’s Healthcare of Atlanta, which is spending $25 million on a five-year campaign to fight obesity, justified the scary tone it’s setting:

“It has to be harsh. If it’s not, nobody’s going to listen,” says Linda Matzigkeit, vice president of Children’s Healthcare of Atlanta, the pediatric hospital running the campaign.

Rodney Lyn of Georgia State University’s Institute of Public Health disagrees with the tone of the campaign, saying,

“This campaign is more negative than positive…We know that stigmatization leads to lower self-esteem, potential depression. We know that kids will engage in physical activity less because they feel like they’re going to be embarrassed.”

Both of the individuals are correct. People are naturally lazy, and if they aren’t scared, they won’t do something because they ‘don’t have the time’ (read: interest) in taking care of their health. The result? Millions spent on healthcare that could be saved if they weren’t so fat. That said, Lyn is correct that the campaign is a scare tactic designed to make kids and parents feel if they don’t immediately take action, they will suffer drastically. The fear-mongering is not necessary to inform the public about the dangers of obesity: too much scaring could lead either to more psychological problems, or more visits to the Emergency Room that increase wait time and over exhaust doctors, when those problems could have been solved at home instead.

I personally side with Matzigkeit (names NOT to be tested on the spelling), and say there are times fear-mongering is a good thing. Having just returned from Israel, I can contrast the foods eaten and portion sizes (smaller, more fruits and veggies, more natural) there to America (processed, hormone-injected, larger, more salt) and I felt like I ate much healthier there than I do here. Given the difficulty then of getting people into good eating habits (myself included) is no doubt difficult, but scaring them to take actions that ultimately lower healthcare costs might work.

What do you think? Is it justified for government and advocacy groups to scare people into doing something if it makes a positive difference? Or should they try to educate people rationally and make them see why eating healthier is better, all without fear-mongering?

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Category: Media Relations, News & Commentary, Politics, PR | No Comments »

PRobecast #142: SOPA, GM’s halo car, and Weight Watchers’ rebrand

January 19th, 2012 by Renatta Siewert

In this episode of PRobecast, Justin Martell, Caitlin Smith and Josh DeStefano join me in talking about SOPA and websites going dark, GM’s taking steps to avoid becoming the next Toyota, and Weight Watchers’ secret recipe to branding. The SOPA bill has been all over the web, literally, and as tech PR people, it’s pretty impossible to support this piece of legislation.

SOPA Bill Faces New Hurdles – Over 10,000 websites went dark yesterday to protest the Stop Online Piracy Bill, which has now become a fight between Hollywood and Silicon Valley. The bill’s roots aren’t inherently bad (all it seeks to do is stop piracy) but along the way, the bill’s language would allow every single website – especially Wikipedia – to be shut down by the copyright holder. Imagine you’re a student doing a report for school, and you Google some books or keywords. If any of that information had been reposted, it would immediately be taken down. In the scope of the Internet, a small percentage of websites actually seek to harm the copyright holder. South Carolina Senator Jim DeMint tweeted, “I support intellectual property rights, but I oppose SOPA & PIPA.” This seems to be the new position of a lot of former supporters. The Internet hosts free knowledge, so where would we be without it? In the Hollywood vs. Silicon Valley fight, who’d win?

GM Looks to Protect Green Image with Volt Fixes – The Chevy Volt is being referred to as a “halo car”, or the image of everything Chevy wants to become. GM will ask Volt owners to return the cars to dealers for structural modifications — repairs that fall under a “customer service campaign,” which is similar to a safety recall but allows GM to avoid the bad publicity and federal monitoring that come with a formal recall. The fixes are similar to a recall and involve about 8,000 Volts sold in the U.S.in the past two years. GM is making the repairs after three Volt batteries caught fire following crash tests done by federal safety regulators. Although GM has fallen far below its sales projections for the Volt, the image of this car improve GM’s image for the future.

Weight Watchers Secret Recipe for Rebranding? Patience – You know me, I love a good corporate branding story. And add a fitness component? I’m all over it. Weight Watchers has been known for being the most successful lifestyle change program, because it doesn’t have a “diet” element as much as its portion control element. WW overhauled its points system, giving 0 points to fruits and veggies, and giving lower points to foods based on their nutrients. However, they waited an entire year before launching it – why, you ask? It’s because they dedicated an entire year to training staff and nutritionists, holding focus groups, and signing powerful people like Jennifer Hudson and Charles Barkley. What do you think, knowing what you do about WW? Was waiting a whole year the right way to go?

Now it’s time for the PRobecast PR Power Ranking – which is when we go around the room and pick the story that we think ranks the highest PR-wise – meaning any aspects of PR could be the reasoning behind the pick. Is it the story itself, good data that was used, what’s getting the most pickup, was it a good PR move the company made, etc.

We chose the SOPA story as this week’s PR Power Ranker. It grew as a national campaign over the course of a few weeks, and with website blackouts like Wikipedia’s, it forces everyone, even our nation’s non-political teenagers, to face what could happen to the Internet if SOPA passes. But what comes next? We think it’s important to recognize this isn’t the end of bills like this, and we should be able to handle it next time around.

 

Category: Blogging, Media Relations, Messaging & Positioning, News & Commentary, Podcasting, PR | No Comments »

Twitterchats ‘R Us

January 17th, 2012 by Renatta Siewert

It’s a new year, which means our content pipelines and social media strategies are in full swing. Because it’s a new year, we’re also looking for inspiration. And if you are too, it might inspire you to try something you’ve never done in social media before. The two we like right now are Twitterchat and social media monitoring tools.

Twitterchats, Tweetathons, T-chats, Tweetups, whatever you want to call them, require a 100% team effort. If done right, they can greatly increase web traffic, improve organizational transparency, increase your Twitter followers, and build up or improve your community. It may be hard to convince your client this is a great thing for visibility, but all evidence points to success.

Since I’ve wanted to organize a Twitterchat for months now, I went searching for the best way to go about the task. I found a step-by-step blog from The Blue Key Campaign, which spent a week promoting and organizing its first one. The first step, of course, is that you need an established community. If there’s no one there to participate, where will your responses come from?

I mentioned before that this effort requires input and time from every team member. In our agency case, we’d need the PR team plus our clients, in order to answer questions in the format they arrive, whether it’s Twitter @reply, DM, or email. My hope is that once everyone gets on board, we’ll see results for our clients and as an agency. If you’re looking for a way to start a Twitterchat, check out Blue Key Campaign’s steps. They are as detailed as they come!

Have you ever tried a Twitterchat? What were the results? What would you do differently next time?

 

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Category: Blogging, Messaging & Positioning, News & Commentary, online communities, PR, Social Media, Tips & Tricks | No Comments »